Returns & Refunds Policy

Thank you for choosing our electric scooters. We are committed to providing high-quality products that are thoroughly tested and ready to ride. Please review our Returns and Refunds Policy below.

✅ Warranty Coverage

All scooters include a 1-Year Warranty from the date of delivery. This warranty covers:

• Motor

• Throttle

• Battery

This warranty applies only to non-human-caused defects and excludes damage due to accidents, misuse, water exposure, or unauthorized modifications.

🛠️ How to Make a Warranty Claim

If you believe your scooter has a covered defect, please follow these steps:

1. Document the Issue

   • Take clear photos showing the defective part or area

   • Record a short video (under 2 minutes) showing the issue in action

2. Submit Your Claim

   • Email us at [Your Support Email]

   • Include your order number, a description of the problem, and your photos/video evidence

3. Engineering Review

   • Our in-house technicians will review your evidence

   • If the defect is confirmed and not caused by user misuse, we'll approve the claim

🚚 Replacement Parts & Shipping

If your warranty claim is approved:

• We'll ship replacement parts free of charge

• Shipping is covered by us

• Installation guidance will be provided if needed

What’s Not Covered

• Cosmetic wear & tear (scratches, dents, etc.)

• Water damage

• Accidents or collisions

• Unauthorized repairs or modifications

• Damage caused by improper use or storage

 Returns Policy

Due to the nature of our supply chain and rigorous pre-shipment testing, we do not accept returns or offer refunds for change of mind, user error, or general dissatisfaction.

All scooters are:

• Fully inspected before shipping

• Manually ride-tested for performance

• Verified for quality and safety compliance

Once delivered, all sales are final unless there is a proven manufacturing defect.

Questions?

For more information or to start a claim, please contact our support team