Terms Of Service

GrayGlobal Terms of Service

Effective Date: 1 August 2025
Welcome to GrayGlobal! These Terms of Service ("Terms") govern your use of our website, services, and the purchase of our electric scooters and accessories. By accessing our website or making a purchase, you agree to these Terms. If you do not agree, please do not use our services.

1. Eligibility

To purchase a GrayGlobal scooter or use our website, you must:

  • Be at least 18 years old

  • Have the legal capacity to enter into binding contracts

  • Agree to these Terms and our Privacy Policy

2. Product Use & Safety

By purchasing a GrayGlobal scooter, you agree to:

  • Operate it safely and responsibly

  • Follow all local traffic, helmet, and vehicle laws

  • Ensure proper maintenance of the scooter

  • Avoid using the scooter in prohibited areas (e.g., highways, restricted zones)

GrayGlobal is not responsible for misuse, improper maintenance, or accidents related to scooter use.

3. Orders & Payments

  • All prices are listed in [your local currency] and are subject to change.

  • Payment is due at the time of purchase. We accept major credit/debit cards and digital payment options.

  • There are no unlock fees, subscriptions, or hidden charges.

4. Shipping & Delivery

  • Delivery times vary by location and availability.

  • Customers will receive tracking information upon shipment.

  • Shipping costs (if any) will be clearly listed at checkout.

GrayGlobal is not responsible for delays caused by courier services or customs processing.

5. Returns & Refunds

  • Returns are accepted within 7 days of delivery if the scooter is unused and in original packaging.

  • Customers must contact support before initiating a return.

  • Refunds will be issued once the product is received and inspected.

  • Shipping fees and restocking charges may apply.

6. Warranty

GrayGlobal scooters come with a  1-year limited warranty covering:

  • Manufacturing defects

  • Battery and motor faults

  • Frame and structural issues

Warranty does not cover:

  • Normal wear and tear

  • Damage from accidents, misuse, or modifications

  • Water damage or cosmetic scratches


7. Intellectual Property

All content on the GrayGlobal website—including text, images, logos, and product designs—is the property of GrayGlobal and protected by copyright and trademark laws. You may not use or reproduce it without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, GrayGlobal is not liable for:

  • Injury, loss, or damage resulting from the use or misuse of a scooter

  • Delays or issues with delivery

  • Indirect, incidental, or consequential damages

9. Dispute Resolution

Any disputes arising from these Terms will be resolved through [arbitration/small claims court/local jurisdiction], depending on your location. We encourage resolving issues amicably through our support team first.

10. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on our website. Continued use of our site or services means you accept the updated Terms.

11. Contact Us

For questions, support, or returns, contact us